Webinar with Forrester Research: The revolution in IT support

A company’s employees should be able to focus on activities that ensure economic success and customer satisfaction. But how satisfied are your users really with IT support? Are you already doing all you can to ensure that employees can focus on their actual work?

Together with Eveline Oehrlich, Vice President and Research Director at the market research company Forrester Research, we take a look at the everyday work of current IT users in this webinar. Learn how you can revolutionize your support experience. We identify potential for optimization and then explain what possibilities state-of-the-art tools offer to leverage that potential. You can watch the webinar (recorded in English) free of charge and directly as a replay version.

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Gartner Hype Cycle for IT Service Management, 2020

Use this research by Gartner to verify your IT strategy and innovate your organization.

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