Beim Glaspalast 1
D-86153 Augsburg
Germany

+49 821 56708-0
+49 821 5670819
info@baramundi.de
www.baramundi.com/en/

baramundi software AG is headquartered in Augsburg. The products and services of the company, which was founded in 2000, are fully Made in Germany. baramundi successfully works with partner companies around the world in sales, consultancy, and user support.
With its strong network of partners, baramundi supports all areas of your IT service management. Thanks to the close interaction of specialist solutions with baramundi Management Suite, you get the benefit of years of experience, outstanding expertise and proven practicality.

Scharfe Lanke 109-131
13595 Berlin
Germany

+49 30 2089899-0
49 30 208989966
inbox@csc-it.com
www.csc-it.com/en/

Common Sense Consulting GmbH (CSC) in Berlin stands for a holistic business consultancy with a specialised concept for the optimisation of IT finance and service contracts. They support medium-sized to large corporations in the transformation of their solution concepts, digitise and automate financing, management and business processes and create decision-relevant know-how. They reach exceptional results for their clients: commercially, technologically, information logistically and strategically. How? With unique technologies, novel tools, scientifically sound know-how and common sense. Common Sense Consulting uses USU’s ITSM solution Valuemation as a platform basis for the automation of its processes evolving around the issues of IT financing for its clients. The long-term and positive cooperation has brought CSC one step closer to digitisation: starting with one-time visualisation, further onto optimisation and now to the automated management of IT finance and service contract portfolios.

Dresdner Straße 47
1200 Vienna
Austria

+43 1 20777-0
info@csc.com
www.csc.com

What We Do: CSC leads clients on their digital transformation journey, providing innovative next-generation technology solutions and services that leverage deep industry expertise, global scale, technology independence and an extensive partner community. View our company profile infographic. We Do Amazing Things: Our people help commercial and international public sector clients solve their toughest challenges by modernizing their business processes, applications and infrastructure with next-generation technology solutions. Browse hundreds of our client success stories. Fifty+ Years of Success: It started with two men who had a dream. From the moment CSC was born on April 16, 1959, ingenuity has been a driving force behind our success. Explore our rich history. We are Located Where Our Clients Need Us: In addition to our headquarters in Tysons, Virginia, USA, and with major offices across the globe, our 66,000 professionals serve clients in more than 60 countries.

Wilhelm-Schickard-Straße 7
72124 Pliezhausen
Germany

+49 7127 970-000
kontakt@datagroup.de
www.datagroup.de/en/

DATAGROUP is a leading German IT service company. Over 1,400 employees at 16 locations across Germany design, implement, and operate IT infrastructure and business applications such as SAP. With its product CORBOX, DATAGROUP is a full-service provider, serving over 360,000 global IT workstations for medium and large enterprises as well as for public-sector clients. In other words: We manage IT.

Gürzenichstr. 27
50667 Colonia
Germany

+49 221 17730650
kontakt@empulse.de
http://empulse.de/

Siamo empulse per la vostra digitalizzazione!
strategico | tecnologico | tecnologico | metodico

empulse è un fornitore di servizi IT per portali aziendali e gestione dei servizi. Accompagniamo i nostri clienti in modo affidabile durante la trasformazione digitale e ci occupiamo dell'intero processo di business, dall'analisi, all'ideazione e all'implementazione.

L'utilizzo mirato dei prodotti ITSM consente di ottimizzare in modo decisivo la garanzia e il monitoraggio dei servizi. I processi chiave dell'azienda possono così essere gestiti e analizzati in tempo reale. Il nostro esperto team di esperti analizza a fondo lo stato attuale dell'azienda per fornire una consulenza orientata ai processi. Dopo la trasformazione in soluzioni ITSM redditizie ed efficienti, il supporto del nostro team può continuare a tenere d'occhio il continuo aumento della redditività.

Brühl 24
04109 Leipzig
Germany

+49 341 42649-99
+49 341 42649-98
anfrage@ewerk.com
www.ewerk.com

EWERK – we shape digital worlds. For almost 25 years, over 500 European companies in energy, municipal supply, education, healthcare, automotive und e-commerce have put their trust into our IT and project expertise. We support our clients in sustainable growth – through more efficient digitalized processes, with clever online portals, and through interactive brands. Digitalization creates value: ewerk.com / blog.ewerk.com

Tal 11
80331 Munich
Germany

+49 89 18904775-0
+49 89 18904775-99
info@exccon.com
www.exccon.com

exccon is the specialist in process-oriented business solutions. The strengths of the consulting and service company, which was founded in 1996, are designing and optimizing processes in all operating segments. To enable that, exccon selectively pools expertise and offers an extensive range of services in the fields: consulting, technology, processes and dedicated solutions, such as the service management solution ServiceNow. exccon was a partner for them in Germany right from the very start. In addition, exccon education ensures efficient knowledge transfer by means of in-house and open training courses to enable successful service and project management based on ITIL®, Prince2® and Agile Scrum and offers COBIT5® training in governance. The nationwide solution provider’s maxim is to focus on business needs, process orientation and a rapid increase in productivity. exccon AG currently employs around 80 committed and dedicated Project Consultants, Process Consultants and Technical Consultants, some of whom have more than 20 years of experience. Their consulting, transition and integration services are based on tried-and-proven service matrices, templates and process management methods. exccon’s customers include prestigious companies from the SME sector, large enterprises, industrial firms and the public sector, such as utilities, savings banks and financial organizations, automobile manufacturers, service providers, retail groups and scientific organizations. exccon AG is headquartered in Munich. Its founders Klaus Brzezek, Marco Geier and Melhem El-Achkar contribute decades of experience in management, process and solution consulting. ncc Management Consultants GmbH was incorporated in exccon in 2012. In the fall of 2015, the merger with ncc solutions GmbH enabled the company to further expand its expertise in service management solutions.

Habsburgerallee 16
60385 Frankfurt
Germany

+49 69 989721-800
hello@expertize.de
www.expertize.de/service-integration/en

Rudolf-Breitscheid-Straße 32
14482 Potsdam
Germany

+49 331 231841-00
+49 331 23184199
info@flowster.de
www.flowster.de/en/

About FLOWSTER
FLOWSTER Solutions is an expert for intelligent and holistic IT automation of processes in IT infrastructures, IT services, applications and cloud environments. The cross-manufacturer software products and solutions support companies in digitizing, optimizing and consolidating technical infrastructure processes. With end-to-end ITSM automation for complex enterprise environments, as well as highly integrated and sustainable complete solutions in all IT areas, FLOWSTER provides decisive competitive advantages. In addition, comprehensive consulting services open up new innovation potentials. With the Automation Guide, FLOWSTER helps IT departments to analyze IT processes, identify potential automation use cases and determine the economic value of an automation project. Furthermore, FLOWSTER independently realizes implementation projects for customers and accompanies them in implementing their digitization strategy.

FLOWSTER and USU are OEM-Partners
By integrating the automation platform FLOWSTER Studio in the ITSM product suite Valuemation, FLOWSTER and USU provide common technology competence to automate infrastructure processes holistically. With FLOWSTER, Valuemation covers the complete automation chain – from ITIL^® processes to data center automation.

Via V.E. Orlando, 75
00185 Roma
Italy

+39 06 45443318
+39 06 45443197
info@hspi.it
www.hspi.it

HSPI SpA is a Management Consulting company which is active in some of the most relevant Italian service companies (both in private and in public sectors). HSPI helps customers to obtain a better performance for their own organization by integrating Information Technology and Business Consulting in the following solution areas: ICT Governance, Demand Management & Enterprise Architecture, Budgeting & ICT Costing, Project & Change Management, Service Management & IT Outsourcing, Risk Management & Compliance. Thanks to our experience and application of best practices (e.g. ITIL) we are able to support our customers through the whole ICT Governance project lifecycle, by designing the most appropriate solution in terms of organizational, process-related and technological aspects in order to improve the provided and/or expected IT quality services. Most of the employees are certified professionals PMP, ITIL, CISA, CISSP, ISO 27001 LA, ISO 20000 and underwritten by a number of professional societies such as Psychologists, Engineers and certified accountants. HSPI is certified ISO 9001:2003 by TÜV.

Via di Tor Pagnotta, 94
00143 Roma
Italy

+39 06 87725290
+39 06 87725292
info@isharingc.com
www.isharingc.com

Information Sharing Company (ISC) is an ICT company that offers and delivers advanced solutions, providing support to organizations in order to increase the efficiency and quality of services provided.

ISC's offering is based on the ability to deliver effective solutions that integrate innovative technologies and top quality products.

ISC brings together different skills around a single goal: the total efficiency. ISC is based on people, their expertise and the contribution they provide to create innovative solutions to generate added value for the customer. ISC has consolidated its knowledge specializing in the design and implementation of business-oriented Solutions.

Am Kuemmerling 21-25
55294 Bodenheim
Germany

+ 49 6135 93340
+ 49 6135 933422
info@itsmgroup.com
www.itsm-consulting.de/en/

ITSM Consulting GmbH, responsabile del gruppo ITSM, è stata fondata nel 2000 ed è oggi una delle principali società di consulenza tedesche e internazionali. I clienti sperimentano le sue competenze specifiche soprattutto nei settori della gestione dei servizi IT, della governance IT e della consulenza organizzativa, nonché del supporto alle piattaforme e della formazione ITSM.

Oltre al Gruppo, vi sono altre società controllate al 100%. ITSM-Solutions GmbH si concentra, ad esempio, sulla fornitura di servizi di project management, mentre ITSM Trusted Quality GmbH in Germania si concentra su servizi di consulenza nel campo della gestione della sicurezza; le società "Trusted-Quality" in Austria e Svizzera servono i mercati locali con il portafoglio dell'intero gruppo, adattato alle specificità locali.

Friedenstr. 91a
10249 Berlin
Germany

+49 30 233292-333
+49 30 233292555
info@jaemacom.de
www.jaemacom.de

JAEMACOM GmbH è un fornitore specializzato di servizi IT a Berlino e Brandeburgo. Ci concentriamo sulle sfide tipiche delle grandi e complesse infrastrutture IT e dei data center e vi consigliamo nella scelta, valutazione e implementazione di soluzioni IT adeguate con l'obiettivo di garantire che la vostra azienda sia anche strategicamente competitiva nel medio termine. Da oltre 15 anni, molti progetti hanno dato vita a soluzioni potenti e sviluppate individualmente per i processi aziendali nei settori dell'infrastruttura IT e dello sviluppo di software, che sono orientati alle sfide dei grandi ambienti server e danno forma al posto di lavoro di domani.

Ascherothstraße 12
58093 Hagen
Germany

+49 2331 953893
+49 2331 953894
ralf.buchsein@kess-buchsein.de
www.kess-buchsein.de

 KEep it Simple and Stupid: Die KESS IT Consulting & Training ist ein Beratungs- und Schulungshaus, das exklusiv in den Bereichen des IT Service Managements und Information Security Managements tätig ist. Mittlere und große Unternehmen aller Branchen finden in der KESS IT Consulting & Training einen Partner, der gemeinsam mit Ihnen Best Practice (ITIL, COBIT), bewährte Standards (ISO/IEC 20000, ISO/IEC 27001) und insbesondere Umsetzungserfahrungen aus verschiedenen Projekten auf die speziellen Aufgabenstellungen Ihrer Organisation zu adaptieren und Sie in die Lage versetzt Ihr IT Management zu optimieren. KESS IT Consulting & Training arbeitet mit der USU-Gruppe im Bereich der Umsetzung von IT Service Management Lösungen und Prozesse partnerschaftlich zusammen.

Landwehrstraße 61
80336 Munich
Germany

+49 89 72498900
+49 89 72499765
info@linjal.de
www.linjal.de/?lang=en

 LINJAL GmbH delivers solutions and consulting for managing IT service providers.
Our main focus is on improving the business performance of internal and external IT service providers by strengthening their control and agility.

Our tried-and-tested KPI and controlling model has been specifically developed for the IT market and enables quick and efficient performance analysis. All relevant aspects of service delivery are analyzed as part of that: from design of the portfolio and its marketing, operational services such as software development and operation, to internal and external billing.

Industry-specific key performance indicators are used to identify operational and strategic potentials and establish sustainable optimization mechanisms. At the same time, the KPI system introduced in this way supports all relevant organizational units and levels in accomplishing their controlling tasks purposefully and successfully. True to the motto Key to Performance, your company’s success is thereby improved lastingly.

Münsterstraße 111
48155 Münster
Germany

+49 2506 9302-0
+49 2506 930223
info@noventum.de
www.noventum.de/en/

noventum consulting is an internationally operating IT management consulting company. Founded in Münster in 1996, our activity focuses on Germany, where we serve our customers from our Münster and Düsseldorf locations. We are represented internationally in Turkey, South Africa and Luxembourg. Our consulting approach encompasses strategic, process-related and technical aspects. It starts with an analysis of the impacts of technical, economic and social trends on IT, assists in identifying and formulating the IT strategy, and culminates in technical implementation. The focus of our service portfolio is on defining, optimizing and implementing business and IT processes.

Mildred-Scheel-Str. 1
53175 Bonn
Germany

+ 49 228 95693-0
info@orbit.de
www.orbit.de

ORBIT Gesellschaft für Applikations- und Informationssysteme mbH (Bonn) has been a competent partner for comprehensive, tailored IT consulting since 1985. Customers benefit from a one-stop shop for hardware, software and services. As a full-line provider, ORBIT delivers solutions and services tailored to the customer’s requirements – from process and strategy consulting, complete infrastructures, customized collaboration and business intelligence solutions to mobility management and managed services. ORBIT is part of the Deutsche Telekom Group.

Burscheider Str. 424a
51381 Leverkusen
Germany

+49 2171 3780029
+49 2171 910382
support@quadranatec.de

quadranatec consulting e.K. specializes in implementing, maintaining and further developing IT service management (ITSM) processes both within IT and beyond it. Our holistic, integrated approach places top priority on customer satisfaction. In doing so, it emphasizes customer benefit, practical application and user acceptance. In our work, we can draw on our broad knowledge and experience gained in over 10 years of successfully deploying more than 40 installations.

Technologiepark 20
33100 Paderborn
Germany

+49 5251 54009-0
+49 5251 5400929
info@raynet.de
https://raynet.de/en/

Raynet GmbH is an innovative, technology-oriented service and product provider focusing on high performance Enterprise Application Lifecycle Management and has specialized in the implementation, training and management of IT projects, particularly in the areas of system and software management, software packaging, virtualization, software distribution, migration and client engineering.

Raynet provides enterprises with a best practices workflow model in this area and a suite of fitting technology products to automate the overall lifecycle under one homogenous user interface and a central repository. Raynet’s solutions are crucial to optimise software investments, drive compliance, and automate software application management.

Raynet GmbH is based in Paderborn, Germany with offices worldwide. After supporting over 600 customers in their OS migration, software packaging and deployment projects for years, Raynet has decided to enable a larger customer base to benefit from their expertise by developing a range of software products based on their empirical knowledge. Whether you are planning an OS Migration, a SAM project or the implementation of a software deployment tool, Raynet is your unique point of contact for best-of-breed people, products and services.

Industriezeile 35
4021 Linz
Austria

+43 732 7664 - 0
kontakt@snt.at
www.snt.at

As a leading provider of IT services and solutions, the Austrian technology group S&T AG supports customers in Central and Eastern Europe in the end-to-end realization of IT projects. S&T counts both international corporations and small and medium-sized companies from a wide range of industries to its customers.

The extensive range of services of the "full service IT provider" includes Data Center and Workplace Services, IT Service and Enterprise Management, SAP Operations and Implementation, Managed Printing, Software Development, IoT and Industry 4.0. as well as the supply of IT hardware. S&T provides all services from analysis and conceptual design to procurement, integration and outsourcing.

As a partner of USU GmbH, S&T supports customers in the digitization and automation of IT and non-IT processes, relying on the ITSM solution "Valuemation". S&T’s offer ranges from analysis to consulting to implementation and operation, both for on-premise and SaaS models.

Theodor-Fischer-Straße 77
80999 Munich
Germany

+49 89 7167767-0
+49 89 7167767-99
info@scienitec.de
http://scienitec.de/

scienITec supports companies in the transformation of their business processes into IT. As IT-to-Business specialists, we look at projects holistically and in relation to the goals of the respective company. In doing so, we provide a deep understanding of the requirements of the various specialist departments, mediate between them and IT, and develop efficient and customized IT solutions that promise short and long-term success.

We increase the efficiency and flexibility of IT operations and help IT departments offer and deliver their services to the specialist departments in a structured and understandable manner. The IT department of our customers turns into a recognized, internal service provider who, as a partner of the specialist department, understands the business, is proactive in achieving the company's goals and translates the innovation requirements of the specialist departments into technology in a timely manner. USU’s Valuemation product suite is an outstanding tool to implement that vision.

Gartenstraße 23
61352 Bad Homburg
Germany

+49 6172 17744-0
+49 6172 1774499
info@serview.de
https://www.serview-group.com/

SERVIEW is a unique business consulting firm with strong ideals. Values, philosophy and passion define everything we do. As an international company, we deliver the right skills and so help IT become a business partner.

We support our clients in core issues relating to IT management and IT organizational development. Consulting, training and coaching in the fields of IT governance, compliance, project and service management are the components of our service. Acknowledged standards and best practices supply the methodological foundation. They include COBIT®, ITIL®, PRINCE2® and others.

For more than 10 years, we have achieved excellent results for our clients – results that not only have a financial impact, but are tailored and holistic solutions that pave the way to successful business IT integration and partnership.

Bürgermeister-Wegele-Str. 12
86167 Augsburg
Germany

+49 821 7476853
orchestra@soffico.de
www.soffico.de

soffico GmbH develops and implements advanced, sophisticated software solutions to optimise business and communication processes. Exceptional technical know-how and profound industry knowledge are our hallmark. Our visionary thinking and modular concepts enable us to develop future-proof, sustainable and efficient software solutions that guarantee interoperability for fast and secure data transmission. Extremely simple handling, high quality, and all-round service underpin the success of our products.

We have created a corporate culture based on the fundamental values of sustainability, responsibility and trust. High environmental and ethical standards play a key role. A keen awareness of social responsibility is equally important to us. Over the past few years, our workforce has grown in proportion to the company itself. Currently, more than 30 motivated and dedicated staff devote themselves to finding and implementing the best solution for your requirements.

Theresienstieg 11
22085 Hamburg
Germany

+49 40 809033-500
+49 40 809033555
info@sysback.de
www.sysback.de/kontakt/english.html

SYSback AG offers innovative System Solutions in the areas of IT-Infrastructure, IT-Service-Management (ITSM) and IT-Automation. Started in 2002 as a classic system house, the company progressively developed into a Multi Vendor Automation Service Provider standing for  "Holistic Automation". An approach that automates IT processes and technologies in a holistic and cross-system manner with the help of RunBook automation, robotic process automation and Artificial Intelligence.

With this approach and its diverse range of consulting services, SYSback supports large companies to break through their silo-based organisation of internal IT departments, and to integrate automation projects, ITSM projects and Managed Service projects holistically, successfully and economically.

Boschstraße 5
24118 Kiel
Germany

+49 431 23969-114
bankit@vater-gruppe.de
www.vater-gruppe.de

Founded in 1997, we are one of the leading IT service providers in Northern Germany. Our innovative technological expertise coupled with many years of experience and cooperation with prestigious partners has helped fashion a group that accompanies you in all phases of your IT.

USU’s portfolio helps us control service management centrally together with you. That means you can outsource internal service processes and delegate them to experienced hands without any qualms. The change in internal processes and the growing number of technical inquiries and orders are handled efficiently by the central support system. All orders to IT are entered and carried out in a structured manner with it.

With this service management portfolio and our cross-industry service know-how in strategic and operational IT service management, you obtain an overview of your IT processes and IT infrastructure. That means we at Vater can transparently plan, charge and actively manage IT services.